Frequently Asked Questions

Q: How long have you been in business?

A: Freshmen Parking is run by two JMU alumni, and we have been in business for 14 years.

Q: Will I have access to my car at all times?

A: Yes, the lot is accessible to students 24/7.

Q: What happens if I sign up for a parking space but there isn’t time to have my decal mailed to me?

A: Email us (info@freshmenparking.com) and we will go over temporary parking decal instructions with you.

Q: What is the address of the parking lot?

A: 1995 East Market Street, Harrisonburg, VA 22801

Q: Am I guaranteed to have a parking space?

A: Yes! We would never sell more parking spaces than we can accommodate.

Q: Where does my parking pass go?

A: Your parking pass should be be displayed from the rearview mirror with the number facing out. The pass should be visible at all times.

Q: What happens if I get a new car?

A: Please notify us any time you bring a different car back to the parking lot so that we can update our records. If you fail to notify us about a new vehicle, we are not responsible should the vehicle get towed.

Q: What is your refund policy?

A: We do not give refunds. Please review our terms of service.

Q: Do you tow?

A: Yes. If you are parked in the lot without a parking decal, you will be towed at your expense.